This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Juran's Statistical Process Control (SPC) is used how in the new car dealership service shop? ... (Read 17 times)

danielfitts88

  • Hero Member
  • *****
  • Posts: 535
on: Jun 23, 2018
Juran's Statistical Process Control (SPC) is used how in the new car dealership service shop?
 
  What will be an ideal response?

Question 2

If your shop charges 70.00 per flat rate hour to your customers and you pay the technician 25.00 per flat rate hour and a one (1 ) hour job comes into your shop that is not to the customer's satisfaction and the customer must return the next day for a rework at no charge to the customer and it take the technician  of an hour to correct the customer's vehicle. Using the formula for Cost of Quality what was the cost to the shop to meet the customer's expectation? There were no parts involved.
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

fffftttt

  • Sr. Member
  • ****
  • Posts: 322
Reply #1 on: Jun 23, 2018
Answer to Question 1

The survey of Customer Satisfaction (CSI) is measured mathematically and with the score the dealership can pinpoint the areas of needed improvement.

Answer to Question 2

77.5


danielfitts88

  • Member
  • Posts: 535
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

jamesnevil303

  • Member
  • Posts: 337
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

The people with the highest levels of LDL are Mexican American males and non-Hispanic black females.

Did you know?

A strange skin disease referred to as Morgellons has occurred in the southern United States and in California. Symptoms include slowly healing sores, joint pain, persistent fatigue, and a sensation of things crawling through the skin. Another symptom is strange-looking, threadlike extrusions coming out of the skin.

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

Control of Components of REM Sleep by the REM-ON Region Control of Components of REM Sleep by the REM-ON Region
Negative feedback control of a regulated variable. Negative feedback control of a regulated variable.
Hormonal control over male and female reproductive hormones. Hormonal control over male and female reproductive hormones.
Control of blood glucose by pancreatic hormones. Control of blood glucose by pancreatic hormones.
Scientific process and the scientific method Scientific process and the scientific method
Control of Molting in Crabs Control of Molting in Crabs
Video: Inflammatory response Animation

For a complete list of videos, visit our video library