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Author Question: Selling a customer more service or a higher priced product than they initially requested would be ... (Read 149 times)

olgavictoria

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on: Jun 23, 2018
Selling a customer more service or a higher priced product than they initially requested would be know as _______.
 
  A) Competitive pricing B) Up-selling
  C) Taking advantage of the customer D) Package pricing

Question 2

What is the importance of the Feedback step in the System View Model?
 
  What will be an ideal response?


fwbard

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

Without actively seeking the satisfaction of the customer in a service repair shop there is no way to know if the process is completed to meet the needs of the customer.


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