A key principle of human behavior is _______.
A) Always treat someone the way you think they want to be treated
B) People want, first and foremost, to be understood
C) Respect the differences in people
D) All of the above
Question 2
The owner of the company has received a customer complaint indicating that the cost for her recent repairs was far more than the initial estimate. Which service employee is responsible for preparing a complete and accurate estimate?
A) The technician B) The service advisor
C) The service manager D) All of the above
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