The best methods to inspire others to action are to _______.
A) Rule with a firm hand B) Be a living example
C) Earn their respect D) Assign very specific tasks only
E) Both B and C are correct F) Both A and B are correct
Question 2
In using the formula for Cost of Quality if the job is completed correctly and meets the customer's expectation the cost of PONC would be zero.
Indicate whether the statement is true or false