Answer to Question 1
b
Answer to Question 2
Students should list one of the following similarities and one of the following differences between e-mails and memos:
Similarities:
a. Both can discuss nonsensitive information.
b. Both are usually organized using the direct strategy.
c. Both can be retrieved.
d. Both include guide words calling for a subject line, a dateline, and identification of the sender and the receiver.
e. Both should be organized with headings, bulleted lists, and enumerated items, whenever possible.
f. Both include a definite opening, body, and closing.
g. Both close with (a) action information, dates, or deadlines; (b) a summary of the message; or (c) a closing thought.
h. Both include double-spacing between paragraphs.
Differences:
a. E-mails are appropriate for internal or external audiences; memos are appropriate for only internal audiences.
b. E-mails are appropriate for short informal messages; memos are appropriate for longer formal messages.
c. E-mails are generally written to request information or respond to inquiries; memos are written in response to complex issues.
d. E-mails may be lost or dates may be inadvertently changed; memos can provide a better permanent record of the message.
e. E-mails may or may not include a goodwill statement in the closing; memos don't include a goodwill statement in the closing.
f. E-mails include a salutation, complimentary close, and signature block; memos do not include salutations, complimentary closings, or signature blocks.
g. E-mails do not require the writer to set specific margins; memos require the writer to use specific top, bottom, and side margins.
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