The first letter of the first word of every complete sentence (or ...

[Arii_bell]

The first letter of the first word of every complete sentence (or of a word or phrase that represents a complete sentence) should be capitalized.
  Indicate whether the statement is true or false

Question 2

All of the following are goals for a business writer who must communicate bad news except to
 A) project a professional image.
 B) convey empathy and sensitivity.
 C) be fair.
 D) prove that the customer is wrong.

[Beatricemm]

Answer to Question 1

true

Answer to Question 2

D