Every business person will need to write a negative business ...

[bobbysung]

Every business person will need to write a negative business message that may disappoint, irritate, or anger a receiver; these messages must be written
 A) carefully.
 B) by top-level management only.
 C) using only the direct organizational strategy.
 D) deceitfully.

Question 2

In expressing thanks or responding to goodwill messages, ___________________ _ notes are most impressive.
 Fill in the blank(s) with correct word

[rleezy04]

Answer to Question 1

A

Answer to Question 2

personal