Businesses grant legitimate adjustments for two reasons: to ...

[ghost!]

Businesses grant legitimate adjustments for two reasons: to protect themselves against future damages and to satisfy their customers and retain their business.
  Indicate whether the statement is true or false

Question 2

When a company receives a claim and decides to respond favorably, the response message is called an acceptance.
  Indicate whether the statement is true or false

[manuelcastillo]

Answer to Question 1

True

Answer to Question 2

False