Which statement about a sympathy message is most accurate?
A) Sympathy messages are probably more difficult to write than any other kind of message.
B) Sympathy messages should reference the death or misfortune sensitively.
C) Sympathy messages should praise the deceased in a personal way.
D) All statements are accurate.
Question 2
Isabel is responding to a congratulatory note she received from a colleague. Which of the following is the best sentence to include in her response?
A) Thanks, but I really did not deserve this promotion.
B) So many people were so much more deserving of this promotion than I was.
C) Your words about my promotion are much too kind
D) Thanks for your kind words regarding my promotion.
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Nonverbal communications convey strong, powerful messages that may be negative or positive.
Example of an Explanation of Benefits statement.
Electronic digital thermometers are accurate and easy to read.
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