The Environmental Protection Agency establishes emission standards and monitors all domestic vehicle manufacturers to ensure _____ standards are met.
A) its
B) their
C) it's
Question 2
Plan to put your bad-news message in writing when you need to do any of the following except
A) control the exact wording of the message.
B) have a permanent record of what you say to the reader.
C) manage the order in which you present your ideas to the reader.
D) use courtesy and show fairness in making the decision.
E) present the negative news using more than one buffer.
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