Companies should respond to highly positive online comments with ...

[formula1]

Companies should respond to highly positive online comments with a formal official company response.
  Indicate whether the statement is true or false

Question 2

Because it requires no extra effort for the sender or receiver, a phone call is a more thoughtful way to convey a goodwill message than a written note.
  Indicate whether the statement is true or false

[Eazy416]

Answer to Question 1

False

Answer to Question 2

False

[formula1]

Thanks for the timely response, appreciate it

[bigcheese9]

Wow, this really help