Which sentence includes only positive language?
A) The customer service department is closed after 6:00 p.m.
B) You cannot use a pen with green ink to complete the form.
C) Your tax refund will arrive after April 20.
D) The customer failed to provide her zip code.
E) We must deny your request to change your password over the phone.
Question 2
Which statement about positive language is not correct?
A) It is more likely to help achieve your objectives than negative language.
B) It builds and maintains goodwill between you and your reader.
C) It often provides more information than negative language.
D) It stresses what can be done instead of what cannot be done.
E) It detracts from your ability to persuade the reader.
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