Author Question: To give the statement Our company is obsessed with ensuring the complete and total satisfaction of ... (Read 38 times)

Marty · **on:** Jun 23, 2018

To give the statement Our company is obsessed with ensuring the complete and total satisfaction of every customer a more sincere and courteous tone, which of the following would you choose?
A) Our company is working night and day to satisfy every customer.
B) Our company will never rest until every customer is satisfied.
C) Our company works hard to ensure customer satisfaction.
D) Our company is always looking out for you, our valued customer.
E) Our company hopes that every customer is a satisfied customer.

Question 2

Which of the following is not a good way to create a courteous, sincere tone?
A) Avoid expressions of disbelief.
B) Avoid platitudes.
C) Avoid exaggerating.
D) Avoid obvious flattery.
E) Avoid nondiscriminatory language.