Readers may think you are unsure of yourself if you use ...

[ss2343]

Readers may think you are unsure of yourself if you use self-conscious phrases such as I hope in your messages.
  Indicate whether the statement is true or false

Question 2

Effective business communicators use a confident, competent tone in their messages but avoid sounding arrogant.
  Indicate whether the statement is true or false

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Answer to Question 1

True

Answer to Question 2

True

[ss2343]

Thanks for the timely response, appreciate it

[strudel15]

Gracias!