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Author Question: When communicating with someone from a minority group, use the identifying terminology that the ... (Read 138 times)

sam.t96

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When communicating with someone from a minority group, use the identifying terminology that the group or individual prefers.
  Indicate whether the statement is true or false

Question 2

Let me review the four steps in processing a customer return is an example of which type of verbal signpost?
 A) Previewing
  B) Summarizing
  C) Switching directions
  D) Transitioning



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johnpizzaz

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Answer to Question 1

True

Answer to Question 2

B





 

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