Because managers are just as resistant to change as others are, subordinates should use the ________ organizational pattern when convincing management to adopt a procedure or to invest in a product or new equipment.
Fill in the blank(s) with correct word
Question 2
A claim message should be developed ________; that is, it should open with an objective statement of the problem before explaining precisely what happened or why your claim is legitimate.
Fill in the blank(s) with correct word