Which is the most accurate statement about today's digital-age corporations?
A) The lines of authority are blurry in today's information-age workplaces, and the roles of executives are changing.
B) Today's rank-and-file employees rely on their managers to be information providers.
C) The direct pattern of persuasion should always be used when communicating with your immediate supervisor.
D) Today's executives will likely rely on the power of position when issuing commands to subordinates.
Question 2
Which of the following statements about complaint messages is most accurate?
A) Complaint messages should not include attachments; the body of your message alone must make your case effectively.
B) An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C) Anger and emotion are effective persuaders in complaint messages.
D) Complaint messages should open by stating exactly what you want done.
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