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Author Question: Which of the following is the best advice when presenting the reasons for the bad news? A) Whenever ... (Read 79 times)

asmith134

  • Hero Member
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  • Posts: 576
on: Jun 23, 2018
Which of the following is the best advice when presenting the reasons for the bad news?
 A) Whenever possible, cite company policy as the reason for the bad news because most people willingly accept this reason.
  B) Do not present the reasons for the bad news; instead, focus solely on presenting the bad news sensitively.
  C) Use words such as impossible, regret, and unfortunately to make your point clear.
  D) Cite reader or other benefits if plausible.

Question 2

The most important part of a bad-news letter is ________.
 A) a good buffer that starts the letter positively
  B) the professional letterhead on which it is printed
  C) a closing that ends the letter on a positive note
  D) the section that explains the reasons for the bad news


shaikhs

  • Sr. Member
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  • Posts: 312
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

D


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