Priscilla must turn down a request for a charitable contribution, ...

[OSWALD]

Priscilla must turn down a request for a charitable contribution, and she's not sure how her reader will respond. She should, therefore, use the direct strategy for her message.
  Indicate whether the statement is true or false

Question 2

The closing of a bad-news message should reiterate the apology so that you seem sincere.
  Indicate whether the statement is true or false

[krakiolit]

Answer to Question 1

False

Answer to Question 2

False

[OSWALD]

Wow, this really help

[tkempin]

Thanks for the timely response, appreciate it