Deciding whether to ________ to a customer in an adjustment ...

[lindiwe]

Deciding whether to ________ to a customer in an adjustment message is a debatable issue. Some attorneys discourage doing so, but many customers appreciate it.
 Fill in the blank(s) with correct word

Question 2

Adjustment messages that grant customers' claims should be written using the _________ organizational pattern.
 Fill in the blank(s) with correct word

[Sammyo]

Answer to Question 1

apologize

Answer to Question 2

direct

[lindiwe]

Thanks for the timely response, appreciate it

[bigcheese9]

Wow, this really help