Oral messages are usually more expressive and more meaningful to ...

[MGLQZ]

Oral messages are usually more expressive and more meaningful to receivers than written goodwill messages.
  Indicate whether the statement is true or false

Question 2

Goodwill messages (those expressing thanks, recognition, or sympathy) are often more difficult to write than other types of routine business documents.
  Indicate whether the statement is true or false

[ashely1112]

Answer to Question 1

False

Answer to Question 2

True