Social media are amplifiers, which means that they tend to ________.
A) make extroverts more introverted
B) make introverts more extroverted
C) make extroverts more extroverted and introverts more introverted
D) allow people to feel more socially accepted
Question 2
Which of the following is a difference between routine claim messages and persuasive claim messages?
A) Unlike routine claims, persuasive claims do not use the inductive sequence.
B) Unlike routine claims, persuasive claims decrease goodwill toward a company.
C) Unlike routine claims, persuasive claims do not begin with an adjustment request.
D) Unlike routine claims, persuasive claims are unjustifiable and cannot avoid problems.