Answer to Question 1
A
Answer to Question 2
Following negative news with an alternative action, referred to as a counterproposal, will assist in preserving a relationship with the reader. Because it states what you can do, including a counterproposal might eliminate the need to state the refusal directly. The counterproposal can follow a refusal stated in a tactful, sensitive manner.
While the counterproposal might represent a tangible benefit, at times it is more intangible in nature. Any counterproposal must, of course, be reasonable. A reasonable counterproposal might be to include some additional items at no charge or to offer a discount certificate good on the customer's next order.
When no reasonable counterproposal is apparent, the sender might be able to offer a silver lining thought that turns the discussion back into the positive direction. When offering a counterproposal or silver lining statement, care must be taken to ensure that the idea does not seem superficial or minimize the recipient's situation.
The term wasp is typically defined as any insect of the order Hymenoptera and suborder Apocrita that
These examples of stimuli were used in the experiment by Vinckier et al. (2007). Mouton is the Frenc
This chart illustrates the four quadrants in which we can place the relationships between the state
Group of Bees
Self-splicing of group I introns