___________ listening is necessary when you must discern, ...

[Chelseaamend]

___________ listening is necessary when you must discern, understand, and remember. It means you must identify main ideas, understand a logical argument, and recognize the purpose of the message
 Fill in the blank(s) with correct word

Question 2

In the context of writing a bad-news message using the inductive outline, which of the following immediately precedes the step that presents facts, analysis, and reasons for refusal or bad news?
 A) The step that includes a counterproposal
  B) The step that states the bad news using positive tone
  C) The step that puts forward a neutral idea
  D) The step that indicates a continuing relationship with the receiver

[SeanoH09]

Answer to Question 1

Discriminative

Answer to Question 2

C

[Chelseaamend]

TYSM

[billybob123]

Thanks for the timely response, appreciate it