____________________ describes faulty decision-making processes ...

[Hungry!]

___________________ _ describes faulty decision-making processes by team members who are overly eager to agree with one another.
 Fill in the blank(s) with correct word

Question 2

SCENARIO-BASED QUESTIONS Customer Requests Information For Returning A Product  The customer service department of Software Solutions received a letter from Samuel Muhler stating that he placed an order for the AccTabs accounting software and instead received a software package entitled ThirdWave. He would like to receive a UPS account number to use when returning the product so that he will not have to pay the shipping, as well as instructions for packaging and labeling the returned product. Required: Write an email message as the customer service manager of Software Solutions responding to Mr. Muhler's requests. Include an appropriate subject line and message body in your solution.

[recede]

Answer to Question 1

Groupthink

Answer to Question 2

The subject line should be descriptive of the situation (example: UPS Instructions for Returned Merchandise).
The body of the message should be written deductively, beginning with the statement that the company is glad to assist with the UPS return of the unordered merchandise. A bulleted list of instructions should follow, including the account information needed for the return. Action verbs should be used.

A positive statement about a new software title that is about to be released or other related products should be included.

The message should end with a positive, future-oriented idea.

A complimentary close such as sincerely or thank you should be followed by your name and signature file information.

A proposed solution follows:

Subject: UPS Instructions for Returned Merchandise

Hi, Mr. Muhler,

We, at Software Solutions, are glad to assist you with the UPS return of the unordered ThirdWave software package. Please follow the instructions given below:

a. Please visit our website www.softwaresolutio ns.com.

b. Click on the Return order tab.

c. Click on the Generate return label tab and provide an email address.

d. A return label and a UPS number will be sent to your email address.

e. Use the details to return the product and you will not be charged for the shipping.

f. Make a note of the tracking details, and you can track your shipment on our website.

We would also like to inform you that we will be launching the AccPro 2.0 software next month. It is an improved version of the AccPro 1.0. We have fixed many bugs that were present in the earlier version, and its new features makes accounting much simpler. You can visit our website to try our demo version.

We are glad to have you as our customer and we look forward to continuing business with you.

Sincerely,

[Hungry!]

TYSM

Excellent