This topic contains a solution. Click here to go to the answer

Author Question: During the ____________________ stage of team development, members define their roles and ... (Read 101 times)

MGLQZ

  • Hero Member
  • *****
  • Posts: 579
During the ___________________ _ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.
 Fill in the blank(s) with correct word

Question 2

SCENARIO-BASED QUESTIONS Crafting An Effective Routine Claim Analyze the following routine claim letter and make the required revisions. Dear Mr. Ortiz: Eight months ago, I purchased the Wireless-G Broadband Router (2.2 GHz), Model No. 13MP26SD, from your company. After only eight months of use, it no longer works. It quit working while I was in the middle of a huge project, and the delay cost me hundreds of dollars. Since this product came with a year warranty, I am upset that it quit working after less than a year. It must be defective. I have the receipt for purchase and want a replacement immediately. The router problem has already cost me time and money. If I do not receive a replacement or refund immediately, I will not buy your products in the future. Please send a replacement router via express delivery to the address on this letterhead. Thank you.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

asware1

  • Sr. Member
  • ****
  • Posts: 318
Answer to Question 1

storming

Answer to Question 2

The analysis of the routine claim letter is as follows:
a. The letter should be revised using a positive tone that assumes the router will be replaced since it is still under warranty.
b. The request for replacement should be placed in the first sentence. An explanation of the problem with the router should be provided. It should be explained that the router is still under warranty.
c. A writer-centered, demanding tone should be avoided. It should be assumed that the request will receive appropriate action.
d. The letter should end on a positive note, thanking the reader for quickly shipping the replacement.

A proposed solution is included below:

Dear Mr. Ortiz,

Please send me a replacement for the Wireless-G Broadband Router (2.2 GHz) Model No. 13MP26SD that I purchased eight months ago. The product, which came with a one-year warranty, is defective.

A copy of my receipt is enclosed. Please ship the replacement router this week to the address listed at the top of this letterhead. I would appreciate express delivery. I am currently facing several work-related deadlines and need a router as soon as possible to complete my projects.

Because your company is ranked high for quality products and excellent customer service, I anticipate that my request will be processed as quickly as possible. I am hoping to use the new router next week, if not sooner.

Sincerely,




MGLQZ

  • Member
  • Posts: 579
Reply 2 on: Jun 23, 2018
Excellent


Viet Thy

  • Member
  • Posts: 329
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

Only one in 10 cancer deaths is caused by the primary tumor. The vast majority of cancer mortality is caused by cells breaking away from the main tumor and metastasizing to other parts of the body, such as the brain, bones, or liver.

Did you know?

If all the neurons in the human body were lined up, they would stretch more than 600 miles.

Did you know?

Acetaminophen (Tylenol) in overdose can seriously damage the liver. It should never be taken by people who use alcohol heavily; it can result in severe liver damage and even a condition requiring a liver transplant.

Did you know?

Aspirin is the most widely used drug in the world. It has even been recognized as such by the Guinness Book of World Records.

For a complete list of videos, visit our video library