Which of the following statements about conflict is most accurate?
A) Conflict is a normal part of every workplace and every team.
B) Even when managed properly, conflict decreases group cohesiveness and increases tensions.
C) Conflict should be avoided because it destroys morale and reduces productivity.
D) Conflict is always negative.
Question 2
Which of the following is a feature of requests for information?
A) They help arrive at an opinion about their senders.
B) They are not accepted optimistically by businesses.
C) They close doors for future business.
D) They are always written inductively.