The most effective groups and teams have members who are willing ...

[clippers!]

The most effective groups and teams have members who are willing to
 A) establish rules and abide by those rules.
  B) do everything necessary to avoid conflict.
  C) keep their opinions to themselves.
  D) let the group leader make the decisions.

Question 2

_____ reminds customers and clients that they made a good choice in selecting a company with which to do business, or it reminds them of the good qualities of their purchase.
 A) Resale
  B) Synergy
  C) Reclaim
  D) Consensus

[katara]

Answer to Question 1

A

Answer to Question 2

A