E-mail is rapidly becoming the preferred communication channel ...

[dmcintosh]

E-mail is rapidly becoming the preferred communication channel for online customer service.
  Indicate whether the statement is true or false

Question 2

Malcolm is a professional writer. He has already published many best-sellers. One of his friends expressed interest in knowing more about his writing process, so Malcolm showed his friend a few of his first drafts. The friend observed that the drafts were nothing like the final book, and the writing seemed amateurish compared to Malcolm's published work. When asked about it, Malcolm said that it was the normal way of things. In this scenario, which of the following is a likely reason for this?
 A) Malcolm would have revised his work many times before he was satisfied with it.
  B) The publishing company would have changed Malcolm's books entirely before publishing them.
  C) The drafts were long and cohesive because Malcolm would have spent time making sure the first draft was perfect.
  D) Writers only create first drafts; other people produce all subsequent drafts.

[Dominic]

Answer to Question 1

False

Answer to Question 2

A