Read the scenario. As you read, consider your position in relation to the ethical and legal forces at work, and then answer the question. You work for Holstead Communications, a midsized digital phone, cable, and Internet service provider in rural New Mexico. Your company has always provided customers with two billing options: paperless or traditional. As a cost-saving measure, the company has decided to discontinue its traditional billing option. All customers who choose the traditional billing option will be charged a yearly billing fee of 25. This fee will offset printing and mailing costs of 600,000 annually. The CFO and legal team have determined that Holstead is not legally obligated to announce the fee increase to its customers. Therefore, to avoid customer loss, negative press, and a potential decrease in revenue, Holstead will not announce the new fee. Instead, customers with traditional billing options will see a 2.08 increase on their monthly bills. As a customer service representative, you understand the difficulties that the additional fee will pose for some customers. For example, you know that some of Holstead's older customers and customers who don't speak English won't be able to decipher the additional fee on their bills. You are uncomfortable with the choice that top management has made regarding billing fees. Despite your concerns, you know you will be up for promotion next month, and you have decided not to jeopardize your chances for advancement. This company's decision to add a hidden fee is _________. A. legal, yet unethical B. illegal, yet ethical C. legal and ethical
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Question 2
Communicating within Organizations Organizational communication is concerned with the flow of information within an organization. When you are working within a company, your ability to communicate effectively affects not only your personal success and advancement but also the success of the organization as a whole. Therefore, understanding the various aspects of organizational communication is critical to your success in business. Communication flow refers to the way in which communication takes place within organizations. Read the scenario, and then answer the corresponding question. HighWire Studios is a corporate communications consulting group. The company has three employees, who work on projects individually. When all three employees are needed on a project, they share information face-to-face or through email. HighWire Studios primarily uses _________ communication networks to communicate internally. A. formal B. informal
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