One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.
A) horizontal communication
B) upward communication
C) downward communication
D) external communication
Question 2
Which of the following statements is true of upward communication?
A) It flows from supervisors to employees and from policy makers to operating personnel.
B) It includes teaching people how to perform their specific tasks.
C) It involves employees getting frequent feedback from managers.
D) It involves risk to an employee and is dependent on trust in the supervisor.