Logical consistency may be let go for the sake of brevity. ...

[JMatthes]

Logical consistency may be let go for the sake of brevity.
  Indicate whether the statement is true or false

Question 2

Good customer service requires that
 a. all customers be treated as you would expect to be treated.
  b. every effort be made to satisfy their needs and expectations.
  c. every effort be made to make each customer feel valued.
  d. all of these choices.

[Brenm]

Answer to Question 1

FALSE

Answer to Question 2

D