Reports written at the supervisor and managerial levels are more ...

[Yolanda]

Reports written at the supervisor and managerial levels are more important than those written by employees at lower levels in the organization.
  Indicate whether the statement is true or false

Question 2

Your voice, speech patterns, vocabulary, and attitude do not affect a caller's impression of you and your company.
  Indicate whether the statement is true or false

[abctaiwan]

Answer to Question 1

FALSE

Answer to Question 2

F