Discuss the implications behind the statement that the customer ...

[CQXA]

Discuss the implications behind the statement that the customer is always right in light of the fact that a company must at times deny a customer's request.

Question 2

Staff meetings are held on a regular basis.
  Indicate whether the statement is true or false

[jesse.fleming]

Answer to Question 1

The customer is always right philosophy has been readily accepted since a company wants to satisfy its customers and clients. Companies are in business because of consumers and clients continuing to buy their products and services. But a company would not be in business long if it continued to honor claims in which the customer is clearly wrong. The customer has a right to make a claim, but it is the company representative who has to decide the basis of the claim and to make a fair decision.

Additionally, a company has to share negative organizational news from time to time, but keeping employees informed about the company performance is another way to assure the workers that the company is doing the right thing in preparing them first for any major change in its operations or staff reduction. Doing this shows sensitivity and care for the employees and provides an opportunity to build employee trust and loyalty.

Answer to Question 2

T

[CQXA]

Gracias!

[kishoreddi]

YES! Correct, THANKS for helping me on my review