To avoid litigation, some credit-granting companies a. choose ...

[karen]

To avoid litigation, some credit-granting companies
 a. choose not to respond to customer requests for credit.
  b. choose to omit from their letters the explanation for credit denial.
  c. make the name and address of the credit bureau inaccessible to the consumer.
  d. refuse credit by phone rather than in writing.

Question 2

The second phase of conflict is
 a. taking sides.
  b. showdown.
  c. fanning the flames.
  d. none of these choices.

[mtmmmmmk]

Answer to Question 1

B

Answer to Question 2

C