Probing questions a. are used to seek more details. b. often ...

[ereecah]

Probing questions
 a. are used to seek more details.
  b. often include the word exactly.
  c. draw information from someone who may be trying to hide information.
  d. all of these choices.

Question 2

Explain the advantages and disadvantages of delivering bad news personally and electronically.

[elizabethrperez]

Answer to Question 1

D

Answer to Question 2

Personal delivery has been the preferred medium for delivering bad news because it signals the importance of the news and shows empathy for the recipient. Face-to-face delivery also provides the benefit of nonverbal communication and immediate feedback, which minimizes the misinterpretation of these highly sensitive messages. Personal delivery, however, carries a level of discomfort and the potential for escalation of emotion. A voice on the telephone triggers the same discomfort as a face-to-face meeting, and the increased difficulty of interpreting the intensity of nonverbal cues over the telephone only adds to the natural discomfort associated with delivering negative information.
You must be cautious when you deliver bad news electronically, whether by email or electronic postings. While you might feel more comfortable avoiding the discomfort of facing the recipient, the impersonal nature of the computer might lead to careless writing that is tactless and lacking in empathy, and perhaps even defamatory.