Car Zone Announces Top Salesperson You are the vice president of ...

[JGIBBSON]

Car Zone Announces Top Salesperson You are the vice president of sales for a Car Zone dealership in South Florida . Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales people are recognized at an annual banquet and presented with a certificate. The top sales person for the year is Brandon Spellman. Required: Write an email message to Car Zone employees congratulating all award winners and announcing Brandon Spellman as the top salesperson of the year.

Question 2

You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in an incorrect size; the message you write will be
 a. a routine claim.
  b. a persuasive request.
  c. a negative news message.
  d. a goodwill message.

[momo1250]

Answer to Question 1

The following guidelines should be followed while writing the email:
a . Write a subject line that mentions the topic, such as Congratulations to Car Zone Top Sales People.
b. Begin the email message, written deductively, with congratulations to Brandon Spellman as the top sales person for the year.
c. Provide the names of the winners of the Bronze, Silver, and Gold awards.
d. Explain the level of achievement required for receipt of these awards.
e. Close with a positive statement congratulating all award recipients.

A proposed solution follows:

To: Car Zone Employees

From: Vice president of sales

Subject: Congratulations to top sales representatives

Hello, super sales representatives,

Congratulations to all sales representatives who received Bronze, Silver, and Gold awards last night at our annual banquet We are especially proud of Brandon Spellman who received the Top Salesperson award of the year. He not only had the highest sales for the year but also broke our sales record Great job, Brandon

We have a terrific sales force The recipient of the Gold award for sales of xxxxxx is Alan, Silver award for sales of xxxxxx is Joan, and Bronze award for sales of xxxxxx is Jane.

Join me in congratulating your coworkers for their hard work this year. You all have the potential to be winners. Keep up the excellent job

Best wishes,

Answer to Question 2

A