Answer to Question 1
D
Answer to Question 2
Grouping employees into a team structure does not mean that they will automatically function as a team. A group must go through a developmental process to begin to function as a team. Members need training in such areas as problem solving, goal setting, and conflict resolution. Teams must be encouraged to establish the three Rsroles, rules, and relationships.
A self-directed work team can become the basic organizational building block to best ensure success in dynamic global competition. Skills for successful participation in team environments are somewhat different from those necessary for success in old-style organizations. Today successful business communicators and team members must possess the ability to:
a . give and take constructive criticism, actively listen, clearly impart one's views to others, and provide meaningful feedback;
b. break down emotional barriers, such as insecurity or condescension;
c. promote team functioning by removing process barriers, such as rigid policies and procedures;
d. understand the feelings and needs of coworkers so members feel comfortable stating their opinions and discussing the strengths and weaknesses of the team;
e. overcome cultural barriers, such as stereotyped roles and responsibilities, that can separate workers from management; and
f. apply leadership skills in a dynamic group setting that results in team success. In dynamic team leadership, referred to as distributed leadership, the role of leader can alternate among members, and more than one leadership style can be active at any given time.
Gender, cultural, and age differences among members of a team can present barriers to team communication. Knowing what behaviors can limit the group process is imperative to maximizing results. Team members might need awareness training to assist in recognizing behaviors that may hinder team performance and in overcoming barriers that can limit the effectiveness of their communication.
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