Answer to Question 1
D
Answer to Question 2
As world markets continue to expand, U.S. employees at home and abroad will be doing business with more people from other countries. You might find yourself working abroad for a large American company, an international company with a plant in the United States, or a company with an ethnically diverse workforce. Regardless of the workplace, your diversity skillsthat is, your ability to communicate effectively with both men and women of all ages, cultures, and minority groupswill affect your success in today's culturally diverse global economy.
Workplace diversity can lead to misunderstandings and miscommunications, but it also poses opportunities to improve both workers and organizations. Employees must be prepared to communicate effectively with workers of different nationalities, genders, races, ages, abilities, and other characteristics.
Being a part of a diverse workforce will require you to communicate with everyoneand to support colleagues in reaching their fullest potential and contributing to the company's goals. To lessen miscommunication, which inevitably occurs, increasing numbers of companies have undertaken diversity initiatives and are providing diversity training seminars to help workers understand and appreciate gender and age differences and the cultures of coworkers.
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