Which of the following reflects the most sensitivity?
a. Because the elevator was installed for our handicapped employees and guests, all able-bodied personnel should use the stairs.
b. The management of Crystal Oil Products has taken meticulous care to provide full access to all areas of the building for its less-fortunate employees and guests.
c. Because company finances have been burdened to their limit, only the blind employees will have voice input installed on their computers.
d. Personnel with vision impairments may request that voice input be installed on their computers.
Question 2
A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be the LEAST effective method for sharing the news with employees, given the sensitive nature of the message?
a. A face-to-face meeting with each employee
b. A well-written, empathetic letter to each affected employee
c. A telephone call to each affected employee
d. Electronic mail to all affected employees
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