What should be included in a second page heading for a two-page memo or letter?
a. Name of the receiver, page number, date.
b. Name of the sender, page number, date.
c. Sender's last name and page number.
d. Sender's company name and page number.
Question 2
Which of the following is true about emoticons and shorthand abbreviations in email messages?
a. Emoticons and shorthand abbreviations are generally appropriate in email to external parties.
b. Abbreviations should never be used because they cause confusion for the reader.
c. Using an emoticon to show pleasure or sarcasm is at times appropriate to make the message clearer to the receiver.
d. None of the above is true.