Answer to Question 1
True
Answer to Question 2
The basic problem-solving procedure involves six steps. Many groups skip Steps 13, but all steps must be addressed for successful basic problem solving. Step 1: Define the problem. Do not eliminate this step because valuable time can be wasted on the assumption that everyone knows the exact problem. Step 2: Research and analyze the problem. Do not omit step; teams can reach unsound decisions if they do not know enough. Step 3: Establish a checklist of criteria, the guidelines a group agrees to follow in reaching a solution (or a requirements checklist). This is one of the most important steps of all. Criteria must be divided into must criteria (required) and want criteria (desired). Step 4: List possible alternatives in as much detail as time and budget permit. Postpone evaluation until Step 5 to avoid hampering creative thinking. Brainstorming (spontaneous contributions of ideas by all team members) is one method of generating creative detailed lists of ideas. Step 5: Evaluate each alternative. If Steps 14 are well done, this step should be simple. Step 6: Select the best alternative or alternatives. The best solution is the one that best fulfills the criteria, but several alternatives can meet the criteria.
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An example of a résumé that uses a chronological format.
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