Answer to Question 1
Three categories of groups are generally used in business group communication. 1.) Learning groups are involved in seeking or sharing information. (e.g. a management training seminar or new employee orientation group) 2. Self-maintenance groups seek to inspire desirable attitudes, understanding, and communication patterns, not merely inform (e.g., companies that project a corporate culture use such groups to train employees). 3. Problem-solving groups make a series of decisions attempting to solve a specific problem (e.g., passengers on Flight 93 on 9/11).
Answer to Question 2
Many organizations, especially multinationals, use virtual teams if meetings are difficult or impossible. Face-to-face (FTF) teams use all three codes (verbal, visual, vocal) while computer-mediated communication (CMC) teams have no visual code. There are three major differences between FTF and CMC teams: 1 ) CMC teams communicate less and share less information than FTF teams.
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