Answer to Question 1
True
Answer to Question 2
The nonverbal communication that is most relevant to business includes facial expressions and eye contact, posture and gestures, touch, clothing and appearance, distance and personal space, physical environment, and time. Nonverbal status symbols (e.g., clothing, office size, manipulation of time) influence how people perceive us and are key factors in professional advancement. Differences between U.S. nonverbal messages and those of other countries affect international business dealings. Use caution when interpreting others' nonverbal behaviors because overreacting to nonverbal messages will cause just as many misunderstandings as ignoring them.