Answer to Question 1
The diamond sequence (increasingly more specific questions ending with a closed or direct question) is used when the answer to a final open-ended or open hypothetical question in an inverted funnel sequence is unclear or unexpected.
Answer to Question 2
Several tips provided by the text include: 1. Practice, practice, practice. 2. Try to relax and be yourself. 3. If a question catches you off guard, do not rush unprepared into an answer (think about it and if needed paraphrase the question). 4. If you do not know or cannot remember certain information, say so (never lie and do not disclose too much or too little, but try to paint a positive picture). 5. Do not be pressured into saying more than you want to say by interviewer techniques (e.g., silence, leading questions, nonverbal probes). 6. Use open-ended questions (e.g., tell me about yourself) to present information you want the interviewer to know. 7. Listen carefully to hypothetical open questions to make sure you understand the situation. 8. Be attentive to interviewer intentions when direct or specific questions are asked (keep answers short but give more details if necessary). 9. Do not let closed questions limit you to an incorrect answer. 10. Answer the question asked, but express your preferred answer if it is not one of the choices. 11. Avoid answering Yes or No to a loaded question. 12. Beware of leading (normally trick) questions. 13. Do not let the interviewer put words in your mouth. 14. Be aware that third-person questions are often aimed at getting you to say more than you planned to say.
To do list
An example of a selection list used to identify symptoms.
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