This topic contains a solution. Click here to go to the answer

Author Question: Walk through each of the stages of listening, and explain a problem that might occur in each stage. ... (Read 50 times)

ec501234

  • Hero Member
  • *****
  • Posts: 573
Walk through each of the stages of listening, and explain a problem that might occur in each stage. How does this help you understand the listening process?
 
  What will be an ideal response?

Question 2

Describe the millennial customer. How has technology influenced these customers?
 
  What will be an ideal response?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

ergserg

  • Sr. Member
  • ****
  • Posts: 338
Answer to Question 1

Understanding the stages of listening supports understanding the listening process. In the sensing stage, listeners select or ignore one or more multiple stimuli. Sensing capabilities are affected by gender, age, cultural background, bias, emotion, and environmental distractions. In the interpreting stage, listeners assign meaning. Some of the most serious listening problems occur in this stage due to semantic barriers, assumption of understanding, jumping to conclusions, fatigue, information overload, and the communication fallacy. In the evaluating stage, listeners evaluate and judge the speaker, which are influenced by attitudes toward the speaker, previous experience, expectations, and beliefs and emotions. In the responding stage, listeners give verbal and nonverbal feedback to the speaker. In the memory stage, listeners decide what if any parts of the message to remember. Listeners can fail to transfer information from short-term to long-term memory.

Answer to Question 2

Recently, the customer has changed radically, along with technological changes. Millennial customers grew up with handheld digitally bundled communication and want a seamless and simple user interface. They regularly use social media and want commercial experiences that they can share on social networks. They are passionate about values, including those of companies, and want to promote equality, with every voice mattering. They are looking for adventure, are guided by word of mouth, and view shopping as both an experience and a necessary transaction. They want to share good and bad product experiences with their peers, and they value collaboration and cooperation.




ec501234

  • Member
  • Posts: 573
Reply 2 on: Jun 23, 2018
Wow, this really help


kishoreddi

  • Member
  • Posts: 329
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

Did you know?

People with high total cholesterol have about two times the risk for heart disease as people with ideal levels.

Did you know?

Human stomach acid is strong enough to dissolve small pieces of metal such as razor blades or staples.

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

You should not take more than 1,000 mg of vitamin E per day. Doses above this amount increase the risk of bleeding problems that can lead to a stroke.

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

For a complete list of videos, visit our video library