Catherine works as a receptionist at a library. A rare-books ...

[cagreen833]

Catherine works as a receptionist at a library. A rare-books collector visits the library and asks Catherine if the library might be interested in buying his books. In this scenario, what is the best action for Catherine to take?
 
  A. She should ask to see the books and should provide a positive opinion about the books.
  B. She should allow the visitor to directly meet the library owner without asking for permission.
  C. She should reply that she cannot make decisions about purchases, but she will contactsomeone in the library who can.
 D. She should provide complete information about the library's business and personnel to help the visitor assess the library's possible interest in buying the products.

Question 2

When an organization has a visitor who does not have an appointment, the organization's front desk staff should:
 
  A. ask the security personnel to escort the visitor out of the office.
  B. be discreet in his or her comments to the visitor.
  C. allow the visitor to directly meet the concerned staff member.
  D. provide complete information about organization's business or personnel.

[Tonny]

Answer to Question 1

C
In this scenario, Catherine should reply that she cannot make decisions about purchases, but
she will contact someone in the library who can. Unless an employee is responsible for
organization purchases, he or she should not give an opinion about the organization's possible
interest in buying the products.

Answer to Question 2

B
When a organization has a visitor who does not have an appointment, the organization's front
desk staff should protect the privacy of the organization by being discreet in his or her
comments to visitors. Discretion is cautious reserve in speech.

[cagreen833]

Thank you

[Tonny]

Happy to help you