Author Question: If the complexity of a customer request clearly requires a face-to-face exchange, suggest that a ... (Read 102 times)

anshika · **on:** Jun 23, 2018

If the complexity of a customer request clearly requires a face-to-face exchange, suggest that a visit would be more productive and arrange for the customer to meet with you.

Indicate whether the statement is true or false

Question 2

When responding to customer concerns, it is suggested that you talk at the customer and not with the customer.

Indicate whether the statement is true or false

akemokai · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

TRUE
If the complexity of a customer request clearly requires a face-to-face exchange, suggest that
a visit would be more productive and arrange for the customer to meet with you. Always keep
the customer's expectations in mind when you are trying to resolve the complaint.

Answer to Question 2

FALSE
When responding to customer concerns, it is suggested that you talk with the customer and
not at the customer. Always use a respectful tone when responding to customers.