Which of the following is NOT an example of social-business communications?
A. Congratulating a co-worker on a promotion
B. Expressing a grievance to a firm when there is problem with a product
C. Expressing condolences when a business associate suffers a tragedy
D. Thanking someone for a special favor or a gift
Question 2
The salutation Dear Ms. Lucy should end with a comma rather than with a colon in a(n) _____.
A. collection letter
B. claim letter
C. condolence letter
D. adjustment letter