A company has not received its payment from a customer even after ...

[cagreen833]

A company has not received its payment from a customer even after sending the customer multiple reminders. In the final letter of a five-letter follow-up series to be sent to the customer, the company should:
 
  A. give the customer the benefit of the doubt.
  B. state what legal action will be taken if the customer fails to pay.
  C. insult and blame the customer.
  D. demand that the customer make the payment immediately.

Question 2

Collection letters are used to:
 
  A. remind certain customers that they have not paid their bills.
  B. respond to claim letters.
  C. make requests when there are problems with products or services.
  D. congratulate co-workers on their promotions.

[jackie]

Answer to Question 1

B
In the final letter of a five-letter follow-up series to be sent to the customer, the company
should state what legal action will be taken if the customer fails to pay. Using the five-letter
follow-up series provides a business with an effective and efficient plan for collecting payment
before taking legal action.

Answer to Question 2

A
A collection letter is a letter in which a company reminds certain customers that they have not
paid their bills. The goal is to get customers to pay without losing their goodwill.

[cagreen833]

Thank you

[jackie]

No problemo